Our Guarantee

A guarantee is only worth something if the company is still answering the phone in six months. We’ve been answering this one since 1998.

Three promises we put in writing.

01 · Honest stain assessment

Before we clean, we test every stain and tell you which should come out and which may be permanent. Stain work we don’t expect to help, we don’t charge for.

02 · 24-hour walk-away

Not happy with a section within 24 hours? Tell us and we re-clean that section, free.

03 · No-residue guarantee

Soap residue is a dirt magnet. We pH-neutralize on the final rinse so your carpet stays clean longer — typically 3–5 months longer than a standard rinse.

And one more

Our written quote is a ceiling, not a floor. If the job turns out smaller than what you described, the invoice comes down. It has never gone up.

Fully insured & bonded. Green Seal certified chemistry. Written satisfaction guarantee on every invoice.

To use your guarantee, call 1-877-463-0079 (Mon–Fri · 8:00am – 6:00pm) or email [email protected] with your invoice details.

One fixed price, quoted up front.

Nothing added in your living room. Stain removal, deodorizing, sanitizing, pre-treatment of heavy traffic and every closet are already inside the quote.

Final step · takes 60 seconds

Book thecrew.

Build your price online, or call and talk to the person who actually schedules the route. Same-week appointments anywhere within 10 miles of our Falls Church shop.